Cracking the Communication Code – Unveiling Personality Types – ep 189
Verbal and non-verbal cues – how our body language gives us away
Have you ever felt like you’re speaking a different language than some colleagues? In this insightful episode, DISC Certified Trainer and Resilience Coach Julie South provides a framework for understanding diverse communication styles through the lens of personality types.
Using the research-backed DISC model, Julie breaks down the tell-tale verbal and non-verbal cues that indicate if someone is an “Assertive Executor,” “Enthusiastic Collaborator,” “Cooperative Stabiliser,” or “Analytical Problem Solver.”
Tune into episode 189 to find out how your body language gives you away.
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Key questions answered about communication, verbal and non-verbal communication in a team setting:
- How can you recognise different personality types through their non-verbal and verbal cues?
- What are the specific non-verbal cues associated with each personality type (Assertive Executor, Enthusiastic Collaborator, Cooperative Stabiliser, Analytical Problem-Solver)?
- What are the typical verbal cues and phrases used by each personality type?
- What actionable steps can employers and employees take to improve communication by recognizing and adapting to different personality styles?
Vet Staff Podcast episode 189 offers valuable insights for veterinary professionals in leadership (for example in HR, Practice Management, Lead Vet and Head Nurse) to grow teams at their clinics that connect and communicate in a powerful, productive and professional way.
This is an educational episode for leaders who are looking to refine their leadership skills or better understand the interplay of different personalities in a team setting.
Cracking the Communication Code: Unveiling Personality Styles – Verbal and Non-Verbal Cues That Give You Away
In the fast-paced world of veterinary clinics, effective communication is the key to building a cohesive and resilient team.
By recognising and understanding the unique personality styles of your colleagues, you can unlock the door to better collegiality, stronger connections, and a more positive work environment.
Let’s explore the art of decoding verbal and non-verbal cues, and provide practical strategies for tailoring your communication approach to resonate with each personality type.
Deciphering the Language of Personality
Have you ever wondered why some colleagues seem to effortlessly “get” your communication style, while others struggle to connect?
The answer lies in the subtle nuances of verbal and non-verbal cues that reveal our innate personality traits. By learning to recognise these cues, you can adapt your language and body language to build rapport and build better understanding.
Non-Verbal Cues: The Silent Language
Body language speaks volumes, and it can provide valuable insights into an individual’s personality style. Here’s a breakdown of the non-verbal cues associated with each personality type:
– Assertive Executors: Strong, forceful body language, direct eye contact, firm handshakes, and purposeful gestures exude confidence.
– Enthusiastic Collaborators: Lively, dynamic body language, warm and friendly demeanor, and frequent hand gestures radiate energy and enthusiasm.
– Cooperative Stabilisers: Relaxed body language, gentle smiles, moderate eye contact, and slower movements convey a welcoming and supportive presence.
– Analytical Problem-Solvers: Measured and deliberate movements, minimal gestures, and a more rigid posture reflect a reserved and analytical demeanor.
Verbal Cues: The Power of Words
In addition to non-verbal cues, the words we use can also reveal our personality styles.
By actively listening to the language used by your colleagues, you can better understand their communication preferences and tailor your approach accordingly:
– Assertive Executors: Direct, concise language focused on action and results, with phrases like “Let’s get this done” and “What’s the bottom line?”
– Enthusiastic Collaborators: Enthusiastic and optimistic language, often including personal anecdotes, with phrases like “This is going to be great!” and “Let’s brainstorm some ideas.”
– Cooperative Stabilisers: Supportive and patient language, focusing on collaboration and consistency, with phrases like “How can I help you with that?” and “Let’s make sure everyone’s comfortable.”
– Analytical Problem-Solvers: Detail-oriented and precise language, often referencing data or standards, with phrases like “According to the latest research…” and “Let’s review the protocol step by step”
Applying the 5 Cs Framework of Dynamic Leadership and Teams
By integrating personality insights with the 5 Cs Framework of Dynamic Leadership and Teams – Connection, Coordination, Clarity, Consistency, and Care – you can unlock the full potential of your team.
Here’s how to tailor your communication approach for each personality type within this framework:
#1 – Connection: Building Strong Relationships
– Assertive Executors: Use direct language and focus on results to build trust.
– Enthusiastic Collaborators: Engage with enthusiasm and collaborative phrases.
– Cooperative Stabilisers: Show support and emphasise teamwork.
– Analytical Problem-Solvers: Be precise and offer clear information.
#2 – Coordination: Aligning Efforts for Efficiency
– Assertive Executors: Define clear goals and deadlines.
– Enthusiastic Collaborators: Encourage brainstorming and idea sharing.
– Cooperative Stabilisers: Create a stable plan and ensure everyone knows their role.
– Analytical Problem-Solvers: Provide detailed plans and rationales.
#3 – Clarity: Minimising Confusion and Misunderstandings
– Assertive Executors: Be direct and to the point.
– Enthusiastic Collaborators: Use positive and encouraging language.
– Cooperative Stabilisers: Communicate calmly and clearly.
– Analytical Problem-Solvers: Ensure clarity through detailed explanations.
#4 – Consistency: Building Trust and Stability
– Assertive Executors: Maintain a consistent drive towards goals.
– Enthusiastic Collaborators: Keep a positive and engaging environment.
– Cooperative Stabilisers: Ensure steady and reliable processes.
– Analytical Problem-Solvers: Adhere to consistent standards and procedures.
#5 – Care: Nurturing a Supportive Environment
– Assertive Executors: Show care by recognizing achievements.
– Enthusiastic Collaborators: Express appreciation and enthusiasm.
– Cooperative Stabilisers: Offer support and express empathy.
– Analytical Problem-Solvers: Provide thorough feedback and recognition.
By integrating these personality insights with the DELTA Leadership Development Prog, you can unlock the full potential of your team, building an environment of trust, collaboration, and growth.
Actionable Steps for Effective Communication
To put these insights into practice, consider the following actionable steps:
For Employers:
– Develop a communication cheat sheet outlining common non-verbal and verbal cues for each personality type.
– Host a communication workshop facilitated by experts to provide deeper insights.
– Incorporate communication training into your onboarding process for new hires.
For Employees:
– Reflect on your own communication style and observe your colleagues’ cues.
– Identify which personality types resonate with you and your colleagues.
– Actively practice adapting your language and approach to better connect with each personality type.
By embracing the power of personality insights and effective communication, you can create a dynamic and resilient team that thrives in the fast-paced world of veterinary clinics.
If you’d like to unlock the full potential of your team today and experience the transformative impact of cracking the communication code then check out the pilot prog for early adopters!
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