Staffing for maximum profit Every practice faces the challenge of having the right level of staff, in the right place, at the right time. Get it wrong and staff can be hanging around. Or the worse scenario, are so busy they run constantly behind: frustrating customers, stressed out stressing other staff. A combination [...]
Staffing is key to the operation and profitability of any business. With changing models of work/life balances and a shift in the demographic of veterinary graduates, how practices are staffed and operated is changing also. There has been a steady rise in the number of vets and vet nurses seeking part time work to match [...]
Leadership, that much touted but imperfectly understood term. In most practices there are team leaders, senior vets, head nurses and practice/business managers but how defined are these roles? What do the titles mean in practice? Are they really providing leadership? Leadership in veterinary practice terms can have a host meanings and these need to be [...]
We all need to take breaks for rest and recuperation and then there are the unscheduled breaks for accident, sickness in ourselves or those close to us. But what to do when you have a busy clinic fully booked? Can you re-schedule or will other staff be able to fill the hole or do you [...]
