We all need to take breaks for rest and recuperation and then there are the unscheduled breaks for accident, sickness in ourselves or those close to us. But what to do when you have a busy clinic fully booked? Can you re-schedule or will other staff be able to fill the hole or do you get that unknown entity – the locum.
Ideally the person you leave your clients in the hands of understands their needs not only on a clinical basis but on an emotional level as well. Client’s expectations can vary widely between geographical areas and types of practices. Well established practices with stable staff will have created great relationships and comfort that comes from familiarity. So do you trust these precious customers to an unknown or juggle rosters and existing vets?
Using your existing staff will always be the first option but if you have your productivity matrix in clinic right, they shouldn’t have a lot of free time. Loading extra shifts and hours can sometimes work in the short term, but you need to be aware of the not only the physically impact on staff but also the psychological impact. At some point there will need to be a payback, be that hours in lieu, extra pay and not forgetting the good will account – which has a finite credit balance.
Most established clinics have a loose list of locum vets that they can use on an ad hoc basis. The problem with this is the very casual nature of the relationship, meaning they can often be booked elsewhere and the amount of control or input you can have on performance can be low.
As with all roles, deciding on the parameters of the job is key and clear communication of this will provide a good continuity of service for your customers. Do you expect your locum to just “hold the fort”, will they be required to undertake surgery, what about after hours coverage. If coming from out of area consideration needs to be given to accommodation and possibly travel costs.
As ever pre-planning is your best protection. Source and scan as far in advance as possible and ensure there are clear performance parameters. Standard templates for consultations and outlines of routine pain meds and fluid therapy for surgery are a good place to start. Are your procedures and protocols in written form, either computerised or in book form?
With the new health and safety regulations coming in 2016 is it key that you are complying with OSH regulations and that there is written induction and disclaimer to be signed by any one working in the practice.
No matter the experience of the locum, support is key. If possible, roster your most experienced nurse with your locum. This will speed up consultations and help ensure accurate billing. At the very least ensure the support staff working most closely with the locum vet are fully conversant with the computer system and other equipment, including x-ray and anaesthetic machines.
Collegial support – or the lack off, is the most frequently sighted reason for vets opting not to locum. Any service that offers this is a big plus factor to the efficiency and success of locum placement.
Among the great positives from having a locum is they will often bring new ideas and perspectives to the clinic. Fresh views and ideas can invigorate staff and customers alike. With locuming increasing being seen as a lifestyle choice by veterinary professionals, more very experienced vets are entering this market. With this comes not only a wealth of clinical experience but sound business understanding.
So plan that long awaited holiday. Seek out professional support and recruitment for your locums and enjoy that break knowing that the doors of the clinic are not just being kept open but is flourishing in your absence.
