Dr Francesca Brown | part 2 of 2 – is it possible for NZ veterinary clinics to have a healthy bottom line and healthy staff? – ep 029
Leadership, KPIs to measure in your clinic plus Dr Francesca Brown’s next lot of veterinary clinic research
This the second episode of the two-part series with Dr Francesca Brown of Otago Polytechnic.
If you haven’t listened to the first part – I highly recommend you listen to that before you carry on with this episode.
This week Dr Francesca carries on from where we finished up last week.
We talk more about leadership in healthy veterinary clinics, KPIs to measure in your clinic, and then help Dr Francesca is asking of you – as a clinic owner or manager – for the next research she’s embarking on.
If you’re attending the combined Vet Nurse and Vet Conference this year in Christchurch – coming up in June – be sure to register for Dr Francesca’s presentation as part of the business track.
If you haven’t already, click the FOLLOW button on your favourite podcast channel so you don’t miss out on future episodes of Paws Claws & Wet Noses – it doesn’t cost anything to follow a podcast when you click FOLLOW.
References and links
Johari Window
For more information on Johari Windows.
To email Dr Francesca Brown for more information about her research on Charity Charging.
To find out more about conducting independent Exit Interviews at your clinic.
First published at Paws Claws & Wet Noses – reproduced here with permission
